Customer Support

🤝 Customer Support

Welcome to UrbanMix Store Customer Support! We're here to help you with any questions, concerns, or issues you may have.

📞 Contact Our Support Team

📧

Email Support

contact@urbanmixstore.ro

Response time: Within 24 hours

📱

Phone Support

+40 729 123 123

Mon-Fri: 9:00-18:00
Sat: 10:00-16:00

💬

Live Chat

Available on website

Mon-Fri: 9:00-18:00

❓ How Can We Help You?

📦 Order Issues
Questions about your order status, tracking, or delivery? We'll help you track your package and resolve any shipping issues.

↩️ Returns & Refunds
Need to return a product or request a refund? We'll guide you through the process and make it as easy as possible.

🛍️ Product Information
Have questions about product features, specifications, or availability? Our team knows our products inside and out.

💳 Payment & Billing
Issues with payment processing or billing questions? We'll help resolve any payment-related concerns.

👤 Account Help
Need help with your account, password reset, or profile settings? We're here to assist.

⚡ Quick Solutions

Before contacting us, check if your question is answered in our help resources:

💡 Support Tips

✅ Have your order number ready - This helps us assist you faster
📸 Include photos if relevant - Pictures help us understand issues better
📝 Be specific - The more details you provide, the better we can help
⏰ Check our business hours - For immediate assistance during working hours

🌟 Our Commitment

At UrbanMix Store, customer satisfaction is our top priority. We're committed to:

  • ✅ Responding to all inquiries within 24 hours
  • ✅ Providing friendly and professional support
  • ✅ Resolving issues quickly and efficiently
  • ✅ Going above and beyond to ensure your satisfaction

📬 Send Us a Message

Ready to get in touch? Click here to contact us and we'll get back to you as soon as possible!