FAQ - Frequently Asked Questions

Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard), PayPal, and bank transfer. All payments are secure and encrypted.

Q: Can I modify or cancel my order?
A: Yes, you can modify or cancel your order within 1-2 hours after placing it. Contact us immediately at contact@urbanmixstore.ro.

Q: Do I receive an order confirmation?
A: Yes, you will receive an automatic confirmation email immediately after placing your order, with all order details.

Q: How long does delivery take?
A: In Romania, delivery takes 2-21 business days. For international orders, 7-21 business days depending on destination.

Q: What are the shipping costs?
A: Shipping is FREE for orders over 300 lei in Romania. For orders under 300 lei, shipping costs 20 lei. International shipping: 82 lei.

Q: Can I track my order?
A: Yes! You will receive a tracking number via email once your order is shipped. You can track your package in real time.

Q: What is your return policy?
A: You can return products within 14 days of receipt if they are unused and in original packaging. Returns are FREE.

Q: How do I initiate a return?
A: Contact us at contact@urbanmixstore.ro with your order number. We'll send you return instructions and a return label.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned product. The money will be returned to your original payment method.

Q: Are your products original?
A: Yes! All products are 100% original and come from trusted suppliers. We guarantee authenticity.

Q: Do products come with warranty?
A: Yes, all products come with manufacturer's warranty. Warranty period varies by product (usually 12-24 months).

Q: What if I receive a defective product?
A: Contact us immediately! We'll replace the product for free or offer a full refund, including shipping costs.

Q: Do I need an account to place an order?
A: No, you can place orders as a guest. However, creating an account allows you to track orders and save your preferences.

Q: Is my personal information secure?
A: Absolutely! We use SSL encryption and comply with GDPR regulations. Your data is never shared with third parties.