Returns & Exchanges
Returns & Exchanges
At UrbanMix Store we guarantee complete satisfaction. If you are not satisfied with your purchase, we offer flexible return and exchange options.
📋 Return Policy
Return request: You can return the first products within 14 days of receipt, without needing to provide a reason.
Product condition: Products must be unused and in original packaging.
Return cost: Free for any defective product. 30 lei for other reasons.
🔄 How to return a product
- Contact us at contact@urbanmixstore.ro
- Send instructions and return label
- Pack the product in its original packaging
- Send the package using the provided label
💰 Money Refund
- Refunds are made within 5-7 business days
- The money is returned to the original payment method
- You will receive a confirmation email
🔄 Exchanges
For size or color exchanges, contact us and we will send you the correct product for free.